Get in Touch
Have questions about our services, need help with a loan request, or want more information? We're here to help.
Business Hours
Monday – Friday
Email support available during business hours. We respond to all inquiries within one business day.
Before You Contact Us
You may find answers to your questions in these resources:
What We Can Help With
Loan Request Questions
- How to complete a loan request
- Information needed for your application
- Status of your request
- Technical issues with the online form
General Inquiries
- How our connection service works
- Available loan amounts and terms
- State availability questions
- Privacy and security concerns
Account Support
- Opting out of marketing communications
- Updating your contact information
- Data privacy requests
- Website feedback and suggestions
Important Notes
About Approved Loans
If you have been matched with a lender and have questions about your loan terms, payments, or account, please contact your lender directly. Three Sticks Lending is a connection service and does not service loans or handle payments.
Your loan agreement includes contact information for your lender's customer service department.
We Are Not a Lender
Three Sticks Lending is not a lender and cannot make credit decisions or modify loan terms. We connect borrowers with potential lenders who make independent approval and underwriting decisions.
Response Time
We strive to respond to all email inquiries within 24 hours during business days (Monday through Friday). Please note that inquiries received on weekends or holidays may take slightly longer to receive a response.
Mailing Address
For formal correspondence or documentation, you may reach us at:
Three Sticks Lending
PO Box [Address on file]
United States
Please note: Email is the fastest way to reach us. Postal mail may take several days to process.
Complaints and Regulatory Contacts
If you have a complaint about our services that we have not resolved to your satisfaction, you may contact:
Consumer Financial Protection Bureau
Website: consumerfinance.gov
Phone: 1-855-411-2372
Federal Trade Commission
Website: ftc.gov/complaint
Phone: 1-877-382-4357
Your State Attorney General
Contact your state's Attorney General consumer protection division for assistance with consumer-related issues.
Send Us a Message
When contacting us by email, please include:
- Your full name
- The best email address to reach you
- A detailed description of your question or concern
- Any relevant reference numbers or dates (if applicable)